Accessibility Statement

Conexim is committed to providing regulated services in an accessible manner for all our customers, regardless of their abilities, disabilities or access to technology. Accessibility is considered as part of Conexim’s website development, testing and change management processes to support ongoing compliance with applicable accessibility requirements.

This Accessibility Statement applies to website content made available by Conexim that fall within the scope under the EU (Accessibility Requirements of Products & Services) Regulation 2023 (‘2023 Regulations’)

Conexim has assessed its in-scope website against W3C Accessibility Standards Overview and Web Content Accessibility Guidelines (WCAG) 2.1 and has determined the website is compliant with those requirement. These guidelines provide practical recommendations for improving accessibility for people with disabilities.

Following this assessment, we have implemented improvements to enhance accessibility for certain in-scope applications, including:

• Easier to use controls: We’ve improved how interactive parts of the sites work so that they’re easier to use with a keyboard or assistive technology.
• Clearer guidance and navigation: We’ve added links to some of the applications to help you move around the sites more easily.
• Helpful messages and support: If you get stuck while using some of our applications, we’ve added alternative ways to contact us to help you.
• Better error messages and feedback: We’ve improved how we show errors and give feedback, so it’s easier to understand what went wrong and how to fix it.
  

We continue to address additional areas for improvement, such as:

• Maintaining consistent identification and navigation across pages.
• Improving colour contrast for better readability.

We are aware of the following accessibility limitations:

• Certain legacy PDF documents may not fully meet accessibility requirements
• Certain third-party content may not be fully accessible.

If you encounter an accessibility issue with our website or online content that affects your ability to access our services, please contact us for assistance. We aim to acknowledge accessibility-related queries within 5 business days.

Phone: (01) 679 8080
Email: contact@conexim.ie